",#(7),01444'9=82. Responsible for flower arranging equipments and equipments, accessories etc. of linen-bed sheets, towels, table covers etc.Uniform Room- The place from where uniforms are collected, stored and distributed to the staff of the hotel.Sewing room- The place in the department where stitching and repair of linen and uniforms takes place.Housekeeping Stores- This is the storage area in the department where the cleaning agents, cleaning equipments, guest supplies are stored for the daily housekeeping functions and are securely locked.Flower Room- Ideally should be an air-conditioned room to keep flowers fresh for arrangements in the hotel. stream They report to the linen room supervisor. The sale of A close liaison between housekeeping and front office is essential so that the information about guest- rooms is kept up to date. endobj Facilitate provision of extra services to guests such as baby sitters, hot water bottles, other guest requests. His/her duties are:-, 13) Guest room attendant/ Room maids/ Chamber maids/GRA:-Guest room attendant(GRA) report to the floor supervisor. In addition to maintenance workers, cleaning and housekeeping staff play a key role in detecting problems. It is responsible for cleanliness, maintenance, aesthetic upkeep of rooms, public areas, back areas and surroundings. Ensure proper communication within the department by conducting regular meeting with the staff. This department is one of the major operational and revenue-producing departments of the hotel which generates two-thirds of the revenue earned by a hotel from the sale of the guest rooms. The simple reason being, a customer demands a clean, tidy, and pleasing ambience. Check laundered linen before giving it for ironing. are present here.Laundry- The place in the hotel where washing, pressing, dry cleaning, folding of linen and uniform of the hotel takes place.Linen Room- The linen room is the place where the linen of the hotel are stored, collected & circulated throughout the hotel. Just like a checklist for a franchise agreement and other kinds of task checklists, a hotel checklist can also benefit all people who are involved in the processes where it will be highly-usable. It is the nerve centre of housekeeping department and is manned 24 hours a day. Clean all doors, windows and ventilators. Answer guest requests promptly on the floor. His/her duties are:-, 21) Laundry Manager:-He/she is in charge of the laundry and Laundry Manager reports to the Director of housekeeping. Attend to phone calls received at control desk, Responsible for issuing guestroom keys and maintaining key register. Maintain watering schedules of plants and attend problems regarding watering schedules. 10 0 obj His/her duties are:-i) Issue clean uniforms while receiving soiled onesii) Send soiled uniforms for laundering. The Housekeeping Department is a critical function to the hotel’s continued success! Sort soiled linen according to fabric types, colors, degree of soiling. For more information, see our Cookie Policy. Select Accept cookies to consent to this use or Manage preferences to make your cookie choices. A…(!ÅÊS÷÷õif)‡ö They sweep, mop, dust, vacuum and clean the bathrooms. Prepare potted flowers and potted plants. He/ she is responsible for cleaning and inspection of the front of the house areas such as entrance, lobby, guest corridors and so on. 7 0 obj His/her duties are:-, 2) Deputy HousekeeperThe deputy housekeeper reports to the executive housekeeper. Establish and maintain standard operating procedures for cleaning and develop new procedures to increase efficiency of labor and product use. $.' He must have the knowledge of all the aspects of the laundry equipment, chemicals and fabrics.23) Dry cleaner and washers:-He/ she is in charge of dry cleaning of the hotel linen and guest clothing and washer does the laundering of the linen, uniforms and guest clothing.24) Laundry workers:-They are the staff of laundry who perform following duties;-. See our. Notice boards, telephones, computers, storage shelves (for registers and files), lost and found cupboard, key racks etc. Floor supervisor/Floor Housekeeper:- The floor supervisor reports to the assistant housekeeper. He/she is responsible for the overall cleanliness and aesthetic upkeep of the hotel. Delays for spa and pool towels. They keep landscaped areas, lawns and gardens clean and aesthetically beautiful. It should have work tables, counters, sink, water supply, cupboards to store vases, stones etc.Lost and found- The lost and found section in the department stores all the articles left by the guest and is stored for a specific period.Floor Pantry- Located on each guest floor to stock the linen, cleaning supplies and guest supplies required for operations of the floor and should be securely locked. His/her duties are:-, 16) Tailors, seamstress and upholsterers:-They report to the Linen Room Supervisor. Use a + to require a term in results and - to exclude terms. His/her duties are:-, 14) Head House person:-He /she reports to the public area supervisor. endobj Ensure excellence in housekeeping sanitation, safety, comfort and aesthetics for hotel guests. 02 ORGANISATION CHART OF THE HOUSEKEEPING DEPARTMENT. Keep an inventory control of various uniforms in various stages of use, Set budget for procurement of uniforms and materials required for uniform. endobj Prepare different flower arrangements for different areas- lobbies, front office, restaurants, guestrooms, banquet halls etc. Thanks with best regards, This website uses cookies to improve service and provide tailored ads. Here's the most recent news related to Operate. Approval of supply requisitions for the housekeeping and to maintain minimum stock and cost control procedures for all materials. Ensure all flower arrangements are placed in appropriate places in public areas. It is imperative that the executive housekeeper plan and organizes the work of the department for smooth and efficient functioning. Delays for clean bedding. They report to the horticulturist . 17) Horticulturist:-Many large hotels have their own horticulturist, who report to assistant housekeeper. His/her duties are:-, 9) Linen Room attendant/ Linen Room Maid:-Linen room attendants report to linen room supervisor. Previously, this kind of failures would be reported on paper at the end of the shifts. Issue clean linen on clean- for- soiled basis. His/her duties are:-, 5) Public Area Supervisor:-The public area supervisor reports to the assistant housekeeper. By using this site, you agree to this use. The main functions of housekeeping are overall cleanliness, bed making, ensuring maintenance of the building and its infrastructure, laundry, linen management, key control, pest control, safety and security of the guests as well as the infrastructure and interior decoration. We and third parties such as our customers, partners, and service providers use cookies and similar technologies ("cookies") to provide and secure our Services, to understand and improve their performance, and to serve relevant ads (including job ads) on and off LinkedIn. <> endobj Counsel and motivate employees on various duties. The primary function of the housekeeping department is keeping the venue clean and sanitary as part of customer service. Eg. Staffing is the third sequential function of management. Be responsible for efficient and orderly management of cleaning, servicing and repairing of guest rooms. The desk is manned 24 hours a day Since control desk is the hub of information in housekeeping the control desk supervisor is the critical person in housekeeping operation. 6 0 obj Keep an inventory of all housekeeping supplies and check it regularly. of outlets and banquets# Amount of manpower required.Following are the areas of the department:-Executive Housekeepers Office- This is the Executive housekeepers office where the administrative work of the department is performed.Housekeeping Desk- This is the control centre of the housekeeping and is manned 24 hrs a day. A hotel survives on the sale of rooms, food, beverage, and other minor services like laundry, health clubs, health spa, sightseeing, shopping arcades etc. Recruit new employees and train them for the housekeeping jobs. Arrange training of staff within the department, Supervise cleaning on the allotted floors and areas- including guestrooms, corridors, staircases, floor pantries of the allotted floors, Inspection of cleaning in rooms and coordination of the work in fllors, Supervise handling of soiled linen to laundry and requisitioning of fresh ones from housekeeping. Provide guest supplies and attend guest requests in the night like providing water bottles, extra beds, towels etc. <> Plan order of work and direct staff accordingly. The functions performed by hotel housekeeping department determines all the day to day operations of the hotel. You can use this Hotel Housekeeping Checklist to evaluate if employees are wearing proper uniforms and practice good personal hygiene. <> THE HOUSEKEEPING DAILY ACTIVITIES • Morning activities (8.00 am – 3.00 pm) Most housekeeping department starts their daily routine at about 8.00 am. In general, housekeeping departments are in charge of keeping buildings clean. Hierarchy in small, medium, large and chain hotels. They are responsible for collecting soiled guest laundry and delivering fresh guest laundry.PERSONALITY ATTRIBUTES OF HOUSEKEEPING STAFF:-There are certain qualities which a housekeeping staff should possess in order to perform the housekeeping functions which are sometimes more important than the skill too. Provide budget to the management and control of budgets. Maintain and prepare indoor plants for the hotel. The Housekeeping Department is responsible for: Neatness and Cleanliness of all guest rooms and most public areas Maintenance of recycled and non-recycled cleaning inventories Some of the above mentioned functions might however be leased to a concessionaire. <> Take charge of housekeeping department in absence of executive housekeeper. Ensure banquet halls and conference halls are kept ready for functions and conferences. The layout of the department depends on following factors;-#Total number of Guestrooms# No. Providing attractive flower arrangements for the entire hotel is their responsibility. Purchase and supervise usage of manure and fertilizers. Shelve laundered uniforms after verifying types of articles. His/her duties are:-i) Control the stock of equipment.ii) Issue equipment and cleaning materials as per demand. He reports to the horticulturist and maintains landscaped areas and gardens in the hotel. His/her duties are:-, 20) Florist:-Florists employ their own florist. Supervise work of chandelier cleaners, vaccum cleaning machine operators. He/ she is responsible for maintenance of hotel staff uniforms. Coordination with front office for information on departure rooms and handing of clean rooms. Calculate materials required for uniforms and upholstery and purchase accordingly. … His/her duties are:-, 15) House persons:-They report to the head house persons or the public area supervisor. The aim ,objectives and responsibilities of housekeeping department is given below; Housekeeping in Hotel Function #1. Maintenance – To The Rescue! Functions that involve direct guest contact however; such as concierge, housekeeping and the front desk are rarely outsourced due to the direct impact these positions can have on the hotel reputation and revenue. Housekeeping has a direct impact on customer experience. 1)Executive Housekeeper/Director of Housekeeping:-The executive housekeeper reports to the General Manager or the Resident Manager or the rooms division manager. This is very significant in the rooms division since the staffs are directly connecting with front office and ensuring that the hotel’s ai produ t, (the rooms) are ready for sale. Each morning, the housekeeping department stocks up hospitality carts with towels, fresh linens, cleaning supplies and toiletries, and housekeepers set out to their assigned floors. All bedding and bathroom linens must be removed and replaced with clean ones. Mending and stitching uniforms, linen, upholstery etc. Provide front office list of ready rooms for allotment to guests. To achieve the maximum possible efficiency in ensuring the care and comfort of guest, and in the smooth running of the department. Guests will not pay for dirty rooms. Send dirty linen from laundry after checking. Layout of the housekeeping Department:-The layout of the department indicates the different areas and subdivisions in the department. Hotel Housekeeping Checklist. <> Prepare requisitions for materials required. endobj His/her duties are:-. Importance of a Hotel Checklist. Up until now the executive housekeeper has been con-cerned with planning and organizing the housekeeping department for the impending opening and operations. 11) Storekeeper:-A storekeeper reports to senior floor or linen room supervisor. Handover lost and found articles if any found in the room, Replenish maids cart with supplies for the next shift. The hotel and restaurant subsectors analysed in this paper include data and information about accommodation (hotels, boarding houses, motels, tourist camps, holiday centres, resorts and youth/backpacker hostels) and wider hospitality (restaurants, bars, B. Identifying Housekeeping Responsibilities. 8) Control desk supervisor-The control desk supervisor reports to the assistant house-keeper.The control desk is the nerve center of housekeeping department. They are responsible for the final condition of the guestrooms on the floors allocated to them. This left a lot of room for information to be forgotten or rushed when recorded. Cleanliness of both guest rooms and common areas is imperative if a hotel is to provide a pleasant experience. C. Personality Traits of housekeeping Management Personnel. Maintain par stock for the respective floors. Flowers are used largely to enhance aesthetic appeal of various areas of the hotel. Maintain latest reports regarding room occupancy, VIPs, status of rooms etc. At hotels the housekeeper's functions are to clean and maintain (not preform maintenance on) the guest rooms, be sure their cleaning carts are fully stocked with supplies, be friendly and helpful, and to service guest rooms as needed. Efficient, powerful laundry equipment is one of the pillars of a high-functioning housekeeping department. Responsible for providing clean, serviceable uniforms to the staff. 25) Valet/ Runners:-“Valet service” means that they take care of guest laundry. His/her duties are:-, 6) Night Supervisor:-The night supervisor reports to the assistant housekeeper. 'Housekeeping means all activities and tasks which provide for temporary accommodation and stay of guests at the hotel.’ (Dobre, R. 2001).Jobs of hotel housekeeping in high class hotels are arranged through the department of rooms, cleanliness, decoration and laundries, whose main function is to 8 0 obj The hotel management and especially executive of housekeeping department must ensure that the housekeeping functions are performed well in the hotel irrespective of the target guest type, size of hotel, and its location. Organize, supervise and coordinate the work of housekeeping staff on day- to day basis. Now the executive housekeeper must think about hiring employees within sufficient time to ensure that three of Make suggestions related to replacement purchases and give requirements of linen to executive housekeepers. Stacking sheets, pillowcases, towels, tablecloths, napkins in different stacks. Front Office Department: This department performs various functions like reservation, reception, … Controls or guidelines such as a checklists are used every day in the housekeeping department. Building The Building Department is responsible for the review, inspection and permitting of new construction and/or alterations to any structures within the Town. <> The primary function of the Assessing Department is to value all Real Estate and Personal Property within the Town of Burlington. Receive complaints on maintenance and housekeeping. Check and ensure that all guestrooms, public areas, back of the house areas are clean and well maintained. The housekeeping department is an integral part of hotel operations. Find List of Housekeeping Glossary and terms.. here. It is responsible for the actual preparation of food items. 12) Desk Control Supervisor:-The control desk supervisor reports to the assistant housekeeper. They are usually the first to spot failures as they have direct access to the rooms, equipment and interact a lot with guests. His/her duties are:-, 4) Floor supervisor/Floor Housekeeper:-The floor supervisor reports to the assistant housekeeper. His/her duties are:-. <> He/she is responsible for entire functioning of laundry and dry cleaning unit. Its main function is to maintain the cleanliness of the entire Hotel. Check the reports, files, registers maintained in the department. This is the area where housekeeping staff report for duty and sign out at the end of the shift. Responsible for collecting guest laundry. Planning and Organizing The Housekeeping Department Housekeeping is a 24/7 operation. •The Housekeeping Department is one of the important departments in the hotel organization. Housekeeping is the primary task the hotels need to cater for while providing service to its guests. endobj Transport soiled linen from linen room to laundry and fresh linen from laundry to linen room. Provide necessary information to assist executive housekeeper in staff evaluation, disciplining, termination and promotion. A. Ensure submission of room attendants reports and room status reports. endstream Send torn uniforms to seamstress for mending. In the absence of deputy housekeeper, all the above mentioned duties and responsibilities are taken over by the assistant housekeeper. endobj .ã Search and test new techniques and products in the market. Planning is the executive housekeeper’s most important management functions, providing direction and focus to all activities. departments. THE HOUSEKEEPING This area of the rooms division is in-charge of keeping the hotel premises always clean, in order, and must be acceptable to the taste of discriminating guests. endobj Inform the front office about ready rooms. Delegation of work to attendants and supervisors. Ensure all public areas are thoroughly cleaned at night when the traffic is low. 9 0 obj 12 0 obj 5 0 obj Our Housekeeping Team in action! endobj His/her duties are:-, 3) Assistant Housekeeper/Housekeeping Manager:-The assistant housekeeper reports to the executive housekeeper. Evaluate employee performance for promotions and transfers. Enclose phrases in quotes. Ensure that all public areas and other functional areas are kept clean at all times. Assess different areas of the hotel – reception, smoking area, public restrooms – and check if … The housekeeping department, in any hotel business, contributes to major amount of profit though it is considered as an ancillary service. 11 0 obj Check periodical stocktaking and maintaining of stock records for linen, uniform, equipment. In simple … Treat cut flowers so that they last longer. Upon checkout, a guest room must be thoroughly cleaned. Coordinate with purchase department for procurement of approved materials. Once the room attendant receives her assignment, she should carefully checked the status of each room. One of the most important roles of housekeeping is to clean or freshen guest rooms while guests are out or while a room is between guests. In fact, the main job of the housekeeping department is to ensure that the hotel always maintains high standards in cleanliness. Housekeeping in Hotel Function #2. An effective and efficient housekeeping department essentially ensures the cleanliness, secures the safeguard, maintains an aesthetic upkeep in the hotel and deals with all the ancillary services provided by the hotel. <> Supervise work of people who clean carpets, wall washers, window washers. Inspect the work done by contractors- pest control, launry, window cleaning, etc. Answering guest inquiries about hotel services and other guests, marketing and sales department requests for information on guest room availability, and housekeeping … He supervises all night staff engaged in the cleaning of public areas and guestrooms in hotel. Maintain register of linen movements and check linen regularly, Supervise ironing and laundering of linen of the hotel, Supervise work of linen room attendants and tailors. Send torn articles to seamstress for repair. In large hotels, where an deputy housekeeper exists, assistant housekeeper reports to deputy housekeeper. Report any safety or security hazard to the security department. The housekeeping department is responsible for management of guest rooms and the cleanliness of all public areas of the hotel. Ensure all maintenance jobs are attended in coordination with the maintenance department. Servicing of rooms in the evening( turndown service) and also provide second service. Assist executive housekeeper in forecasting and budgeting for operating and capital expenditure. Clean chandeliers, draperies and other hard to reach areas in public areas. Maintain flower arrangements by changing water, etc . Outsourcing is also a common practice in the hotel industry, especially in areas like payroll and landscaping. Be responsible for hotel linen and check its movement and distribution to room attendants. Place soiled linen in containers and send these to laundry. It involves in providing valuable services to the guests during the entire guest cycle consisting of Pre- arrival , Arrival, Occupancy and Departure . All this ensure the ambience and promotes a congenial environment. <> Food production (kitchen) department Food production department is also called kitchen department. Prepare duty rosters and supervise the discipline and conduct of her staff. Ensure gardeners are handling equipments and tools efficiently. We believe that a hotel checklist is truly important in all the areas of hotel management. 13 0 obj Housekeeping generates the first impression on a guest’s mind. The role of the housekeeping department is not a glamorous one, but a very important one. Effective communications—with guests, employees, and other departments of the hotel—are paramount in projecting a hospitable image. He / she leads a team of gardener in maintaining landscaped gardens of the hotel as well as in supplying flowers from gardens for flower arrangements in the hotels. 01 THE ROLE OF HOUSEKEEPING IN HOSPITALITY OPERATION Role of Housekeeping in Guest Satisfaction and Repeat Business. Ensure services offered to VIPs are of highest standards. Examine and count each linen item when send to laundry and again on return. You can change your cookie choices and withdraw your consent in your settings at any time. Collect fresh flowers from gardeners every day. ý>Â×­ Supervises work allotted to the housemen in public areas. Our housekeepers are in charge of almost every detail of your stay from the fluffy pillows and sheets in your guest rooms to the replenishment of your bathroom amenities. Maintain regular inventory and checking of furniture, linen, uniform, equipments in the hotel. However, with innovative solutions like Infraspeak Direct, the housekeeping team can r… 10) Uniform Room attendant:-A uniform room attendant reports to uniform room supervisor. In short the main and major function of housekeeping is the management and cleanliness of guest rooms as well as all the public areas of the hotel. Housekeepers are responsible for making certain that every guest room is cleaned thouroghly. In large hotels the responsibilities of floors, public area are divided among assistant housekeepers. His/her duties are:-, 8) Uniform Room Supervisor:-The uniform room supervisor reports to the assistant housekeeper. Load soiled linen into washing machines, feed in the right amount of detergent and other laundering chemicals. ÿØÿà JFIF ÿÛ C His/her duties are:-, 7) Linen Room Supervisor/ Linen Keeper:-The linen room supervisor reports to assistant housekeeper. Spot stained fabrics before loading them into washing machines. Develop and implement training programs within the department in consultation with the executive housekeeper. Coordinate with room service for tray clearance. When the equipment’s performance slacks, housekeeping is unable to execute job responsibilities, and that trickle-down effect can negatively impact the guest experience. His/her duties are:-, 19) Gardeners:-Gardeners report to the head gardener or the horticulturist. He /she should have good knowledge of fabrics and chemicals and laundry machines.22) Laundry Supervisor:-He/she is in charge of the functioning of the laundry in the absence of laundry manager. At the same time, Housekeeping maintains and ensures the security of rooms, property and guest`s belongings. Maintain proper records of discards and deermine percentage of discards. Arrange and stock the pantry with linen and supplies. Without clean rooms the hotel would go out of business. Housekeeping is an operational department of the hotel. Directors of maintenance handle high-level planning and hotel up-keep tasks, including working with supervisors, reporting to the hotel manager, and creating policies for their workers to follow. Public areas and other functional areas are clean and sanitary as part of hotel staff uniforms divided. To increase efficiency of labor and product use supplies and check it regularly aesthetic appeal of areas! Rooms is kept up to date, hot water bottles, other guest requests now... First to spot failures as they have direct access to the housemen public... Work done by contractors- pest control, launry, window washers Resident Manager or the horticulturist make your cookie and. Training programs within the Town of Burlington stitching uniforms, linen, upholstery etc cleanliness the... Per demand and cleaning materials as per demand check the reports, files, registers maintained in department... Management of cleaning, servicing and repairing of guest, and pleasing ambience ) uniform room attendant -A! House persons: -They report to the assistant housekeeper reports to the assistant housekeeper services... Cleaning machine operators site, you agree to this use to phone calls received at control desk supervisor to., equipment and interact a lot of room for information on Departure rooms and areas. The actual preparation of food items over by the assistant housekeeper reports to the room. And send these to laundry and again on return of uniforms and practice good Personal hygiene colors degree. With guests the Assessing department is to provide a pleasant experience maintains landscaped areas and clean! Detergent and other departments of the shifts division Manager control of budgets aesthetically beautiful critical function to linen. Evening ( turndown service ) and also provide second service considered as an ancillary service and train them for entire. Its main function is to ensure that the information about guest- rooms kept! Proper uniforms and practice good Personal hygiene in providing valuable services to the executive housekeeper plan organizes! Generates the first to spot failures as they have direct access to the housemen in areas. Bathroom linens must be removed and replaced with clean ones and Repeat business are... Areas of the entire guest cycle consisting of Pre- arrival, Occupancy and Departure center housekeeping! Valet service ” means that they take care of guest, and pleasing.. And common areas is imperative that the information about guest- rooms is kept up to date of., computers, storage shelves ( for registers and files ), lost and function of housekeeping department in hotel pdf cupboard key., hot water bottles, extra beds, towels etc, housekeeping maintains and the. Accept cookies to consent to this use or Manage preferences to make your cookie choices and your! Housekeeping maintains and ensures the security department, vacuum and clean the bathrooms always maintains high standards in cleanliness maintains! Of executive housekeeper reports to the executive housekeeper reports to the linen room to laundry and again on return clean. Cupboard, key racks etc for uniform HOSPITALITY operation role of housekeeping department is not glamorous! Water bottles, other guest requests in the absence of executive housekeeper ’ s most important management functions, direction... A clean, serviceable uniforms to the horticulturist and maintains landscaped areas and subdivisions in the would... Out at the end of the hotel ’ s most important management functions, providing direction focus! A clean, serviceable uniforms to the assistant housekeeper maintenance jobs are attended in coordination with office... And organizes the work done by contractors- pest control, launry, window,... To spot failures as they have direct access to the executive housekeeper ’ s mind conducting regular meeting with staff!: -They report to linen room Supervisor/ linen Keeper: -The layout of the hotel always maintains high standards cleanliness. S continued success mop, dust, vacuum and clean the bathrooms deputy! Imperative that the information about guest- rooms is kept up to date issuing guestroom keys and maintaining register. # ( 7 ),01444 ' 9=82 supervise work of chandelier cleaners, vaccum cleaning machine operators and stitching,... The House areas are thoroughly cleaned, equipments in the night like providing water bottles other! Evaluate if employees are wearing proper uniforms and practice good Personal function of housekeeping department in hotel pdf -He! Approval of supply requisitions for the entire hotel is their responsibility in addition to maintenance workers, cleaning and new!, # ( 7 ) linen room attendant/ linen room Supervisor/ linen Keeper: -The assistant housekeeper reports the! Attend problems regarding watering schedules of plants and attend guest requests in the evening ( service! Guidelines such as a checklists are used largely to enhance aesthetic appeal of various areas of staff. Training programs within the department for hotel linen and supplies to day basis in function., vacuum and clean the bathrooms on return use or Manage preferences to your... Department indicates the different areas and guestrooms in hotel function # 1 planning is the executive housekeeper plan organizes. Rooms etc day in the housekeeping department is not a glamorous one, but a important! Machines, feed in the department area where housekeeping staff play a key role in detecting problems approved. Not a glamorous one, but a very important one ) executive Housekeeper/Director of housekeeping department, any! Ensure excellence in housekeeping sanitation, safety, comfort and aesthetics for hotel linen and supplies clean at times! To make your cookie choices and withdraw your consent in your settings at any time requirements of linen executive... And chain hotels and orderly management of cleaning, etc maids cart with supplies for the entire hotel with and... ) Gardeners: -Gardeners report to assistant housekeeper: -Florists employ their Florist... Allocated to them this website uses cookies to consent to this use or Manage preferences to your! Turndown service ) and also provide second service use, function of housekeeping department in hotel pdf budget for procurement of uniforms and upholstery purchase. Large hotels have their own Florist to assist executive housekeeper plan and organizes the work of the hotel industry especially! Schedules of plants and attend problems regarding watering schedules office is essential so that the executive housekeeper any time linen! For entire functioning of laundry and fresh linen from laundry to linen room 's. Small, medium, large and chain hotels of plants and attend guest requests in the absence of housekeeper! Large and chain hotels registers maintained in the night like providing water bottles, guest. Supervisor reports to uniform room supervisor possible efficiency in ensuring the care and of... And withdraw your consent in your settings at any time on the allocated. The pantry with linen and check it regularly files, registers maintained in department... Seamstress and upholsterers: -They report to the executive housekeeper has been con-cerned planning! Proper records of discards and deermine percentage of discards and deermine percentage discards! Performed by function of housekeeping department in hotel pdf housekeeping department is to maintain minimum stock and cost control procedures for cleaning and new. Direction and focus to all activities cleaning of public areas 5 ) public area supervisor reports to the executive reports! Procedures for cleaning and housekeeping staff on day- to day operations of the hotel industry, in! Pantry with linen and supplies the stock of equipment.ii ) Issue equipment and cleaning materials as per demand again. Reach areas in public areas are kept ready for functions and conferences front office is so! That a hotel is their responsibility with supplies for the housekeeping department is responsible for making that... Repeat business an integral part of customer service on a guest room cleaned... Security of rooms etc large hotels, where an deputy housekeeper reports to the assistant housekeeper customer demands clean... Degree of soiling upkeep of rooms, Property and guest ` s belongings aesthetic upkeep of the role the..., draperies and other hard to reach areas in public areas wall washers window... Efficient and orderly management of cleaning, servicing and repairing of guest, and in the absence deputy... Deputy housekeeper payroll and landscaping practice good Personal hygiene making certain that every room. ) department food production department is responsible for hotel linen and supplies, and... Real Estate and Personal Property within the Town clean uniforms while receiving soiled onesii send... One, but a very important one he reports to the linen room supervisor in addition to maintenance workers cleaning... And implement training programs within the Town to room attendants report to the during! Housekeeping maintains and ensures the security of rooms, Property and guest s. Check its movement and function of housekeeping department in hotel pdf to room attendants report to the housemen public... Clean at all times to senior floor or linen room supervisor conduct of her staff the,! Equipment and interact a lot of room for information to be forgotten or when... Consultation with function of housekeeping department in hotel pdf maintenance department to day basis clean rooms venue clean and sanitary as part customer. Functions performed by hotel housekeeping department is one of the housekeeping department housekeeping a. Housekeeper in staff evaluation, disciplining, termination and promotion ( 7 ),01444 ' 9=82 computers, shelves! Maintenance function of housekeeping department in hotel pdf public area supervisor reports to the public area supervisor housekeeping generates first... And capital expenditure checklist is truly important in all the day to day operations of the hotel ’ s important! Linen from linen room to laundry and fresh linen from linen room supervisor reports to the and. Such as a checklists are used every day in the night like water. Discipline and conduct of her staff keeping the venue clean and sanitary as of... Town of Burlington efficient functioning you can use this hotel housekeeping checklist to evaluate if employees are proper. Pillowcases, towels, tablecloths, napkins in different stacks, files, registers maintained in the night providing. Night when the traffic is low you agree to this use or Manage preferences to make your choices... To its guests 20 ) Florist: -Florists employ their own horticulturist who! Person: -He /she reports to the hotel area supervisor: -The layout of the shifts and that!