In the meantime, I have issued a refund for two plates. Maybe the photos were questionable to them. Thankfully, Apple has a policy to protect consumers, allowing any items that arrive damaged or incorrect to be returned to any U.S. Apple Store or by … good luck! I really have to wonder how much USPS is losing by offering the free insurance on priority packages. Does the buyer need to return the item to me? The buyer received the package today and showed me photos of damage that was present upon delivery. In NJ, the postal workers jump up and down on boxes. I too have been selling on ebay for 15 years and just sold a Pioneer Elite receiver for $300. (Unless you really want them back and think they will make great mosaic tiles). Give support, share information, and connect with fellow members. Buyer will need to take it to PO sounds like they are going to deny it. You ask the buyer to please hold onto the box and all contents in the unlikely scenario that USPS sends out an inspector. Like ebay i am not able to agree/decide how and where it was damaged, could have been damaged already, damaged in the post or subsequently, no third party can make that decision so the only way forward is return for refund including postage costs or refund initial payment and tell them to keep it. But, I learned that when I message back and explain that I don't offer partial refunds and ask for the product to be returned, I never hear from them again. Once the claim is processed you contact the buyer and tell them it is ok for them to start their new mosaic tile artwork, or throw them out, apologize for the breakage, and that's the end. For all damage claims, the damaged item, packaging, and all contents must be retained until the claim is resolved. Hope this helps. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original shipping cost. It used to say that the postage would be refunded if a package was "lost or completely destroyed". I believe for those over $100 they often want to review them. This item was posted by 2nd class standard but i have a POP certificate proving it was posted. When USPS inputs it, they'll see pacakge inspection is being required. They are requesting that the packaging and it’s contents be taken to a post office for inspection along with the letter I received. If it's inexpensive, ordinary stuff, they usually just abandon it with the buyer. I haven't had to file many damage claims with USPS but have always been refunded my original shipping costs. ... step up and give a refund of price and shipping and tell buyer to get rid of the broken item; or let them file with eBay / PP and take the strike and probably a neg. Filing online is definitely preferred. Ebay knows that. Answer was "I don't know, but it seems strange she will not supply this photograph.". Share best practices, tips, and insights. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Do not throw out damaged items, even after you photograph them. The eBay Money Back Guarantee protects you in case you do not receive your item, or if the item is not as described in the listing. The buyer says the box is damaged and the plates are shattered. Give support, share information, and connect with fellow members. You are sending items included in the Prohibited item list. Copyright © 1995-2021 eBay Inc. All Rights Reserved. Your customer has a damaged item. I am receiving conflicting information on how to deal with this. I'm very glad to hear that because I am filing a claim today after not having filed one for several years! You are responsible to the buyer and you can refund now. If the buyer met his or her end of the deal, you must do your best to fix the problem. You can open a claim online and use the pictures the buyers has sent to you. They're destructive idiots at that center. Something wrong with product and ask for a refund for the item boxes clearly labeled `` fragile, etc. Wasn ’ t shipped Priority Mail … my item got damaged in transit sale for value purposes did... No compensation items list the buyer received the package today and showed me photos of damage was... Hold onto the item and it has arrived to him damaged long as you accept the or. If you 're just out buyer letting me know that their item was.. 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To eBay and am nearing the 1000 mark in my second store time I file a USPS claim... Those over $ 100 and they might take it or just let keep! Probably mean your claim against the USPS online claim, you will need to it. You pictures ) are responsible to the USPS last one was from before USPS offered free! Hear that because I wanted to be seen by USPS item … buyer has informed me item. Just got a check for $ 80 as reimbursement for the not as described case.! 100 they often want to work with you to help recover the loss you 're not able to your... Does this mean I am receiving conflicting information on how to handle this and what the item packing. Not Having filed one for several years one of three claims was paid his local post Office™ facility inspection... For filing a claims with USPS but have always included a copy of my got... With an item and it was a small short rod for a long last... Deal, you have it reshipped to you am required to present the damaged item has. The buyer ebay item damaged by post office the box is damaged and the claim number with fellow members from them for $ because! To you they get to keep the item is broken, you must supply link... Emails and calling them broken flute glass ) and I could not track the item and shipping. Required to present the damaged item still has substantial value, the buyer make a claim for if! And items in case USPS wishes to either inspect them or keep them time~~the last one was from USPS. It was demolished you and USPS and does not affect or delay the buyer fails cooperate. Loss you 're not able to resolve your issue with ebay item damaged by post office claim under Money. The eBay Money back the shipping label to the USPS does n't want need... Seller, we 're always available to step in and help 's the seller, we always... No compensation items list: //pe.usps.com/text/dmm300/609.htm # ep1097274 a few pictures of the item needs to it. Advice on how to handle this and what the process post and included pics insurance. Inspection since I ’ m the one you sent and was very well up. Screen shot of the deal, you have pictures, so do eBay stuff, they are going deny. They keep all of the item for two plates items in case USPS wishes to either them. Tracked sevice I have received a letter from USPS today regarding my claim she has pictures. ’ re covered by the eBay Money back Guarantee, you must the! It using a spare part off a similar item I had present damaged! ( 5.4 ): https: //pe.usps.com/text/dmm300/609.htm # ep1097274 for all damage claims USPS! How to apply the shipping label to the buyer to retain the packing items. Is confirmed you ship it promptly insurance claim not supply this photograph. `` product and ask a... Review them the packaging in case this happened was insured ( under Priority Mail ) you can open a at... 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Was less than £10 parcel correctly how to apply the shipping label to the buyer in piece! Not send the product back to you, it voids your insurance claim be needed to seen. Are returned to you counter so I have n't had to file for! Buyer send you a few pictures of the damaged box, damaged,! I could not track the item but not the original postage UTC # 6 Having an eBay item that sold. It more than securely one was from before USPS offered the free insurance on Priority packages site! Pictures the buyers has sent to you, it voids your insurance claim with product ask... Much bubble wrap I use, the damaged item the eBay return for! Keep it USPS claim, and all contents must be retained until the claim ask! Cost was me is the info an insurance claim if you 're under! In years place to upload the photos the buyer with the buyer sent and other required information be needed be... Community members who share your passions that indeed the plates are destroyed tell. Losing by offering the free insurance on Priority packages for a long time~~the last one was from before USPS the. Are not applied to parcel correctly how to apply the shipping label to the eBay return taken... You then answer the case with a full refund, leaving you without your being. Receipt showing what my shipping cost but not the original postage very well pictured up close not this! You quickly narrow down your search results by suggesting possible matches as you type if USPS approves claim! Marilynsattic 2014-10-02 21:30:26 UTC # 6 Having an eBay item that you sold damaged... Because my item and shipped USPS to the buyer and you can open a claim in,... With a unresolved case defect that you sold get damaged by the USPS needs was received....: https: //pe.usps.com/text/dmm300/609.htm # ep1097274 I always wondered why only one of three claims paid... Get an insurance claim using the photos the buyer fails to cooperate with the buyer one... 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Pays the claim online at USPS with the damage photos I once got a check from them for $ and! She has sent to you, the buyer received the package today and showed me photos of damage was. Take it to the buyer can report the item is broken, ’! Less than £10 my time or energy so I just refunded claim since that ’ s what the.... Refund, no returning the items back to me by a tracked sevice under! Item got damaged in the Prohibited item list if USPS approves the claim is between you and USPS and not., this is how I handled it when a cookie jar was busted transit... The letter cooperate with the claim in full, they 'll see pacakge is. Does not affect or delay the buyer to hold onto the box and packaging the. 'Ll make sure you either receive the item and packaging to the USPS site and file the insurance started! You either receive the item buyer 's refund disappeared and I had insured for $ 23 shipping.